Privacy Policy

Last Revised: June 19, 2025

This Privacy Policy governs the manner in which Moppr Inc. (“Moppr”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Moppr Inc.

We collect information from both Customers (individuals booking and paying for cleaning services) and Service Providers (those offering cleaning services on our platform). This information is collected through both our website and mobile application and may include personal and non-personal details depending on the nature of the user's account and activity.

For Customers, we may collect personal information such as name, email address, phone number, billing and service addresses, payment method, and preferences related to the cleaning services requested. For Service Providers, we may collect personal details including name, contact information, government-issued identification, background check information, payment account details for receiving payouts, and any business-related documentation such as proof of insurance or licensing.

This information is generally provided when a user registers an account, updates their profile, books or offers a service, completes a form, or interacts with customer support or other features on the platform. While users may choose not to provide certain information, doing so may limit access to some functionality.

In addition, we automatically collect non-personal information about how users interact with our platform. This may include device type, browser type, IP address, operating system, and general usage data. We also use cookies and other tracking technologies to gather analytics, improve user experience, and personalize content.

Depending on your interactions with the Moppr platform, we collect several categories of information to support the services we provide and improve the experience for both Customers and Service Providers.
Account and Identity Information. We collect information you provide when registering or updating your account, such as your name, contact information, password, and role on the platform (Customer or Service Provider). Service Providers are also required to complete identity verification and background screening through a third-party provider. This may include government-issued ID, tax-related information, and other documentation relevant to eligibility or compliance.
Booking and Transaction Data. We collect information related to your use of the platform, including service bookings, payment and payout history, saved addresses, service preferences, and any changes to scheduled services. Payment processing is handled by a third-party provider, and while basic payment details may be stored within your account for convenience, Moppr does not store full card details directly.
Communication and Reviews. We collect messages sent through our in-app messaging system and any reviews or ratings left by users. Reviews may be moderated to protect user privacy and ensure compliance with our content guidelines.Device and Technical Information. When you use our platform, we automatically collect technical data including your IP address, browser type, device type, and operating system. We also use cookies and similar technologies to understand usage trends, provide personalized content, and support analytics.
Promotional and Survey Data. If you participate in promotions, surveys, or referral programs, we may collect relevant information you choose to provide in connection with those features. If you opt in, we may also use your contact details to send updates, promotional materials, or newsletters about Moppr.
Location Data (If Enabled). While real-time geolocation tracking is not currently required, we may collect general location information based on your IP address. In the future, we may request access to device-based location data to support certain features, but only with your explicit consent.

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We use the information we collect to operate, improve, and protect the Moppr platform, and to ensure a reliable experience for both Customers and Service Providers. Specifically, we may use your information:
• To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To facilitate bookings and payments. We use personal and payment information to process service requests, handle secure payments and payouts, and support core booking functionality on the platform.
• To verify identity and ensure trust on the platform. We use Service Provider information to complete background checks and verify eligibility to provide services, helping maintain the safety and integrity of the marketplace.
‍• To enable user communication. We support in-app messaging so Customers and Service Providers can coordinate directly about service details, changes, or questions.
• To manage user accounts and service preferences. We store profile data, saved addresses, and booking preferences to streamline the user experience and personalize available services.
• To administer reviews and content moderation. We collect and review service feedback and may remove reviews that include inappropriate language or sensitive personal information.
• To provide customer support. We use your information to respond to questions, resolve disputes, and troubleshoot any issues with your account or a service experience.
• To analyze usage and improve platform performance. We collect device and technical data to understand how users interact with the platform and identify opportunities to improve functionality and stability.
• To send service-related updates and promotional communications. We use your contact information to send booking confirmations, reminders, platform updates, and, if you’ve opted in, occasional marketing emails about Moppr services.
• To administer promotions, surveys, and referral programs. We may use your information to run optional features like user feedback initiatives or promotional campaigns.
• For marketing analysis by third parties. Moppr reserves the right to disclose personal information to third parties for marketing analysis. Any information disclosed will only be in the form of aggregate data that does not describe or identify individual customers.
• To comply with legal obligations. Personal information may be disclosed to governmental authorities in response to judicial or other government subpoenas, warrants, or orders, as required by law.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted. Sensitive information, such as API credentials or payment keys, is not stored within user-accessible areas and is managed through secure configuration systems with restricted access controls. These systems follow industry-standard security protocols to protect against unauthorized access and data loss.

We do not sell, trade, or rent users' personal identification information to third parties. We may share personal information in limited ways for purposes necessary to operate the Moppr platform and deliver services.
We may share information with trusted third-party service providers who assist us in running our business and supporting the platform. This includes services such as payment processing, background checks, email communications, customer support, and analytics. These providers have access to user information only to the extent necessary to perform their designated functions on our behalf and are contractually obligated to protect that information.
In the normal operation of the platform, some information may be shared between users. For example, Customers may see a Service Provider’s name, photo, or contact information related to a specific booking. Likewise, Service Providers may receive Customer location details and instructions necessary to fulfill a job.We may also share personal information when required by law, to comply with a legal obligation, enforce our Terms of Use, protect Moppr’s rights or property, or protect the safety of our users or the public.
By using the platform, you consent to the sharing of your information as described in this section. We do not share personal information with third parties for advertising or resale purposes.

• Information Maintained. Upon request, Moppr will provide customers with a summary of the personal information it maintains.
• Corrections to Personal Information. Customers are encouraged to help Moppr maintain accurate information. If personal details change or errors are identified, customers can update their information by emailing Moppr
• California Privacy Rights. California residents may request details regarding Moppr’s disclosure of personal information for direct marketing purposes under California Civil Code Section 1798.83. Requests can be made once per calendar year by contacting Moppr whom will provide a list of the categories of personal information shared and the third parties involved within 30 days of receiving a request.‍

Moppr uses industry-standard encryption technologies to protect the transmission of personal information. Security measures are implemented at Moppr 's facilities to safeguard against the loss, misuse, or alteration of customer data. Only authorized personnel responsible for handling requests and transactions have access to personal information.

Users may find content on our Site that links to other sites and services of our partners, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

While Moppr takes commercially reasonable measures to protect your personal information and secure all data transmissions through encryption and best practices, no platform can guarantee absolute security. We are not responsible for unauthorized access, disclosure, or other acts resulting from circumstances beyond our control, including technical errors, data breaches, or malicious acts by third parties.Moppr is not liable for any misuse of information that you choose to share directly with other users of the platform, such as through in-app messaging or during the course of a service engagement. We encourage all users to exercise discretion when communicating or exchanging information with others on or off the platform.Additionally, where third-party service providers are used—for example, to process payments or conduct background checks—your interactions with those services are governed by their respective privacy policies and terms. Moppr disclaims liability for any issues arising from the actions or practices of those third-party providers.

Moppr has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

In the event of a merger, acquisition, sale of assets, or similar business transaction, Moppr may share or transfer personal information as part of the transaction. We will take reasonable steps to ensure the protection of your information during such processes.

Moppr does not collect or maintain information from users actually known to be under the age of 13, and no part of Moppr's Websites are structured to attract anyone under the age of 13.

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Users may opt out of the collection, use, or disclosure of their personal information at any time by contacting Moppr via email. Upon processing the request, Moppr will remove the customer’s personal information from its database.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Moppr, Inc. 
help@moppr.com