Terms and Conditions of use

Last Updated: June 19, 2025

These Terms and Conditions of Use (“Terms”) govern the manner in which Moppr Inc. ("Moppr") provides access to and use of its website, mobile application, and related services and software (collectively, the "Services"). These Terms apply to all users (each, a "User") of the website (“Site”) and all products and services offered by Moppr. By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. 

Moppr reserves the right to modify the Terms and other policies relating to the Services and software at any time, effective upon posting of an updated version of these Terms. You are responsible for regularly reviewing Moppr’s Terms and Privacy Policy.

Moppr provides an online platform that connects individuals seeking cleaning services ("Customers") with independent cleaning professionals ("Service Providers" or "Cleaners"). Moppr does not provide cleaning services and is not a cleaning service provider. It is up to the third-party cleaning service provider to offer cleaning services which may be scheduled through use of the software or service. The company offers information and a method to obtain such third-party cleaning services but does not and does not intend to provide cleaning services or act in any way as a cleaning service provider and has no responsibility or liability for any cleaning services provided to you by such third parties.
Moppr reserves the right to modify or discontinue any part of the Services at any time without notice. We may update or revise features, introduce new services, or suspend access to specific tools, features, or user accounts, either temporarily or permanently. We are not liable to any user or third party for any modification, suspension, or discontinuation of the Services.
Users are solely responsible for their interactions, communications, and transactions with one another. Moppr makes no representations or warranties regarding the conduct, performance, or quality of services provided by Cleaners. Moppr is not liable for any disputes, damages, or losses that arise out of services booked or provided through the platform.

Users must provide accurate, complete, and current information during registration and while using the platform. Users are responsible for maintaining the confidentiality of their account credentials and are liable for all activity conducted under their account.

By using the Moppr platform and services (the “Services”), you represent and warrant that you are at least 18 years old, legally permitted to enter into binding agreements, and located within a jurisdiction that allows the use of such services. Use of the Services is not permitted for individuals under 18 or in any location where use would be unlawful.
To access the Services, you must register for an account and provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. You may not share, assign, or otherwise transfer your account to any other person or entity. Moppr is not responsible for any unauthorized access resulting from your failure to safeguard your credentials.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You further agree not to:
• Violate any applicable law or regulation;
• Submit false or misleading information;
• Harass, threaten, defraud, or harm other users;
• Interfere with or disrupt the integrity or performance of the platform;
• Access or use any part of the Services through unauthorized means, including bots or automated tools;
• Use the Services to send or store unlawful or infringing content;
• Copy, distribute, or otherwise misuse any portion of the Services without express permission from Moppr;
• Use the Services for any purpose other than your own personal use.Moppr may suspend or terminate your account at any time if it believes you have violated these terms or engaged in conduct that harms the integrity or safety of the platform or its users.

By using the Services, you agree to receive all notices, disclosures, and other communications from Moppr electronically. These may be sent via email, through the Site or App, or other digital means, and satisfy any legal requirement that such communications be in writing.
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You are responsible for keeping your contact information current. You may withdraw consent by contacting us, though doing so may limit your use of the Services.

Moppr is a communications platform that facilitates connections between individuals seeking cleaning services (“Customers”) and independent providers of such services (“Service Providers” or “Cleaners”). As part of our onboarding process, Moppr requires Service Providers to undergo identity verification and background checks conducted by a third-party provider. However, Moppr does not guarantee the accuracy, completeness, or relevance of any background checks, nor do we verify every claim made by users.Moppr makes no representations or warranties regarding the reliability, safety, or suitability of any Service Provider. Users are solely responsible for evaluating the individuals they interact with through the platform and should exercise the same caution and judgment they would in any offline interaction.
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By using the Services, you agree to release Moppr and its affiliates from any liability for claims, injuries, or damages arising out of or related to the acts, omissions, or conduct of any user, whether occurring online or offline. Moppr is not responsible for and disclaims all liability related to interactions, bookings, services performed, or any other activity arising between Customers and Cleaners.

All payments are processed securely through a third-party payment gateway. By using the platform, you agree to pay all applicable fees and authorize Moppr to charge your preferred payment method accordingly. Customers are charged 24 hours before the scheduled start time of the service. If a Customer cancels before the 24-hour mark, no payment is charged. If a Customer cancels between 24 and 2 hours before the cleaning, a $30 cancellation fee applies and the remainder is refunded in Moppr Credits to the Customer’s Moppr Wallet. Cancellations made less than 2 hours before the scheduled service are not eligible for a refund. Customers are charged 24 hours before their scheduled cleaning. If a Customer cancels before the 24-hour mark, no payment will be collected. If a Customer cancels between 24 and 2 hours before the cleaning, a $40 cancellation fee will apply, and the remainder will be refunded in Moppr Credits to the Customer's Moppr Wallet. Cancellations made less than 2 hours before the scheduled time are not eligible for a refund.
If a Cleaner is more than 45 minutes late, the Customer may choose to either receive a full refund or reschedule the service. Cleaners who cancel a booking less than 24 hours before the appointment will receive a strike on their account. Three strikes may result in a one-week suspension. Continued cancellations may result in permanent removal from the platform.
You may be charged in full if you cancel within 24 hours of your appointment. Any fees charged by Moppr are due immediately and are non-refundable unless otherwise stated. Moppr reserves the right to determine final pricing. Pricing published on the platform may be updated at any time and may not reflect the most current or applicable rates for your service.
Moppr may offer promotional pricing or incentives at its sole discretion. These offers are not guaranteed and may vary by user or booking. Any promotional offer not made specifically to you has no bearing on your booking.

In the event of a theft or damage incident during a cleaning, the Customer should first contact the Service Provider directly. Customers may also request Moppr's assistance in mediating the matter within 30 days of the service completion. By initiating a mediation request, the Customer agrees that Moppr’s determination is final and binding.To be eligible for Moppr’s Theft and Damage Policy:
• The service must have been booked and paid through the platform;
• The Customer must not be in violation of these Terms;
• The claim must be reported within 30 days of the service completion;
• The Customer must have accounted for & secured all valuables prior to the start of service.
Exclusions include (but are not limited to):
• Services not booked or paid through Moppr;
• lost/damaged items that have already been recovered by the police or replaced by the cleaner;
• losses of cash, 3rd party gift cards/vouchers, and securities;
• losses for fine arts (includes but is not limited to paintings, etchings, photos, rare art glass, valuable rugs, sculptures, antiques, coins, stamps, other collectibles/collections, furs, jewelry, precious stones, precious metals, rare items, historical value);
• losses based on sentimental and/or undocumented intangible value;
• losses of pets, personal liability, or damage to common areas;
• losses arising out of interruption of business, loss of market, loss of income, and/or loss of use
• losses from pre-existing damages or conditions of the item or property;
• losses for items that retain their functionality; (e.g. minor cosmetic damage/scratches, ordinary wear, and tear);
• losses arising from the shipping cost and/or shipping of replacement items and/or taxes incurred in purchasing the original and/or replacement items;
• losses of theft without a valid police report, if requested by the platform, and losses with insufficient documentation;
• losses arising from the acts or omissions of a requester or the Service Provider;
• losses arising from the negligence or misconduct of a third party;
• losses involving products/services, or uses of either that are prohibited by law;
As part of the resolution process, Moppr will help gather information and coordinate communication between the Customer and the Service Provider. Once we receive sufficient information from both the Customer and Service Provider, Moppr will review all documentation and, if applicable, determine a refund amount based on fair market value estimates and help process the payment for (1) the cost of your claim OR, (2) up to three times the cost of your cleaning, whichever is lower. Most resolutions are reached within one week, with the length of the resolution process varying depending on the severity of the case, the quality of documentation, and the cooperation of the Customer and Service Provider.

Moppr may provide links to external websites or services. Please note that Moppr does not endorse or recommend any external websites. We are not responsible for the content of linked external sites, sites framed within our platform, search results, or advertisements, and do not make any representations regarding their content or accuracy. Your use of external websites is at your own risk and subject to the terms and conditions of use for such sites. Moppr does not endorse any product, service, or Service Provider advertised on our platform.

Subject to your continued compliance with these Terms, Moppr grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site, Services, and any related content or software solely for your personal, non-commercial use.You agree not to:
• License, sell, distribute, or commercially exploit the Services or content from the platform;
• Modify, copy, reverse engineer, decompile, or create derivative works from the Services or any part of the platform;
• Access or use the platform to build or support a competing product or service;
• Use the platform in any unlawful, misleading, fraudulent, or abusive manner;
• Introduce or transmit any malware, spyware, viruses, worms, or other harmful code;
• Interfere with or attempt to gain unauthorized access to the platform, user accounts, or connected systems;
• Circumvent or attempt to bypass any access restrictions or security measures.

All rights not expressly granted in these Terms are reserved by Moppr. The license granted under this section will terminate automatically if you violate any provision of these Terms. 

All content and materials on the Moppr platform including, but not limited to, the software, website design, text, graphics, logos, service names, and underlying technology are the exclusive property of Moppr, Inc. or its licensors and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Except for the limited license expressly granted to you under these Terms, no right, title, or interest in or to the platform or any content is transferred to you. You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or otherwise use any part of the platform or Services without prior written permission from Moppr.

Moppr retains all rights not expressly granted to you in these Terms. Any unauthorized use of the Services or content may result in termination of your access and may subject you to legal liability.

You agree to defend, indemnify, and hold Moppr, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from: (a) your use of the Site, (b) any Service Provider you may hire (c) any Customer request you may fulfill, or (d) your violation of these Terms and Conditions.

Moppr provides a platform to facilitate connections between Customers and Service Providers but is not a party to the cleaning services contract or any disputes that may arise between users. You acknowledge that any interactions, communications, transactions, or disputes you have with other users including but not limited to payment issues, quality of service, conduct, or property damage are solely between you and the other party.

By using the platform, you agree to release, defend, indemnify, and hold harmless Moppr and its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, losses, liabilities, damages (actual and consequential), costs, and expenses (including attorneys’ fees) arising from or in any way connected to disputes with other users or third parties, including but not limited to Service Providers and Customers.

Moppr may, at its sole discretion, attempt to assist in resolving disputes but has no obligation to do so and shall not be liable for the actions or inactions of any user, even if Moppr chooses to mediate the issue.

THE SERVICES AND SOFTWARE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOPPR DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WITHOUT LIMITING THE FOREGOING, MOPPR MAKES NO WARRANTY THAT:
• THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
• THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• THE RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE;
• ANY ERRORS IN THE SERVICES OR SOFTWARE WILL BE CORRECTED;
• THE SERVICES OR SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU ACKNOWLEDGE THAT MOPPR IS A PLATFORM FOR CONNECTING CUSTOMERS AND SERVICE PROVIDERS AND DOES NOT GUARANTEE THE QUALITY, SAFETY, OR CONDUCT OF ANY USERS OR SERVICES FACILITATED THROUGH THE PLATFORM. USE OF THE SERVICES IS AT YOUR SOLE RISK.

To the maximum extent permitted by law, in no event shall Moppr, its affiliates, licensors, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, goodwill, use, or other intangible losses, arising out of or relating to:

• Your access to or use of, or inability to access or use, the platform or services;
• Any conduct or content of any user or third party on the platform;
• Any services or products provided by service providers through the platform; or
• Unauthorized access, use, or alteration of your content, data, or transmissions.

Moppr’s aggregate liability to you for all claims relating to the services shall in no event exceed the greater of: (i) the amount you paid to Moppr for the services in the six (6) months preceding the event giving rise to the claim, or (ii) one hundred dollars ($100).This limitation applies regardless of the legal theory and even if Moppr has been advised of the possibility of such damages.

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS.

You agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Services, or your relationship with Moppr including the validity, enforceability, or scope of this arbitration provision shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules.

Informal Resolution First. Before initiating arbitration, you agree to attempt to resolve the dispute informally by contacting Moppr at Help@moppr.com If a resolution is not reached within thirty (30) days, either party may initiate arbitration.

Waiver of Class Actions and Jury Trial. You and Moppr agree to bring claims only in your individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. You further waive your right to a jury trial.

Arbitration Procedures. The arbitration will be conducted in Tennessee (unless otherwise agreed), before a single arbitrator. The arbitrator shall have exclusive authority to resolve all disputes, including those related to interpretation, applicability, enforceability, or formation of this arbitration agreement.

Exceptions. You or Moppr may bring claims in small claims court, or seek equitable relief in court for alleged intellectual property infringement or misuse.

Severability. If any provision of this arbitration section is found unenforceable, the remaining provisions shall remain in full force, except that if the class action waiver is found unenforceable, this entire arbitration agreement shall be null and void.

Moppr is based with principal offices in Tennessee, United States of America. We make no claims that the Moppr site and the content on the site are appropriate or may be accessed outside of the United States. Access to the content may not be legal by certain persons or in certain countries. If you access the Moppr site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The following provisions survive the expiration or termination of this Agreement for any reason whatsoever: Liability, Indemnity, Jurisdiction, and Complete Agreement.

You expressly agree that exclusive jurisdiction for any dispute with Moppr, or in any way relating to your use of the Moppr Site, resides in the courts of the State of Tennessee and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of Tennessee in connection with any such dispute including any claim involving Moppr or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.

These Terms are governed by the internal substantive laws of the State of Tennessee, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

If you believe any materials accessible on or from the Site infringe your copyright, you may request removal of those materials (or access thereto) from this web site by contacting Moppr copyright agent (identified below) and providing the following information:
1. Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.
2. Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
3. Your name, address, telephone number and (if available) e-mail address.
4. A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.
5. A statement that the information that you have supplied is accurate, and indicating that "under penalty of perjury," you are the copyright owner or are authorized to act on the copyright owner's behalf.
6. A signature or the electronic equivalent from the copyright holder or authorized representative.

Moppr’s agent for copyright issues relating to this site is as follows:
Moppr, Inc.
5332 Murfreesboro Rd, Readyville, Tennessee 37149
‍Help@moppr.com

Except as expressly provided in a particular "legal notice" on the Moppr Site, these Terms and Conditions and the Moppr Privacy Policy constitute the entire agreement between you and Moppr with respect to the use of Moppr. You may not assign or transfer your rights under these Terms without Moppr’s prior written consent; any attempt to do so shall be void. Moppr may freely assign these Terms without restriction. The headings used are for convenience only and have no legal effect.

We hope you find Moppr services helpful and convenient to use.